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Frequently Asked Questions


How does the iBox Android App work?

For the best experience on Android, we suggest you try the official iBox Android App. Watch this video to see the app in action.


Does iBox TV provide the same quality as cable or satellite TV?

Yes, if you have a moderately fast broadband connection, our TV picture is the same high quality you expect from satellite or cable TV.  If you use wifi for this connection, it must be either wireless-G or wireless-N standard (not B) and the set-top-box must be located fairly near your broadband router, so it can obtain a good quality wireless signal. iBox recommend wireless-N where possible.

How does the iBox 7-Day Playback feature work?

You can re-watch any programme that was broadcast in the past 7-days. Simply scroll back in time on the Programme Guide, and when you find the programme you want to watch, just click on it. This also works great for programmes that were broadcast earlier today. So you don't miss the beginning of that programme you were late for.

What if my broadband is slow?

If your broadband connection slows down, iBox will adjust the picture quality to match. When it speeds up again, iBox will re-adjust to the higher quality.

Can I check if my broadband is fast enough?

On this web site, use our demo page to watch a free sample of our TV service. Or on an Android device, use the Free Sample feature of our app (on the Play Store).

How much bandwidth does the iBox TV service use?

The iBox service uses between 0.3Mb and 2.5Mb of bandwidth depending on the device that is accessing the streams. Mobile devices such as phones and tablets use lower bandwidths while Home TV devices like Apple TV or Google TV need higher bandwidth.


NB: Some ISPs levy extra charges if you go over a certain quota of data downloaded. You are responsible for any extra data charges levied by your ISP. Please check with your ISP if you are unsure about quotas that apply to your broadband account.

I want to watch the TV service on my iPhone, iPad, Windows 10 PC, Mac or Android device. Do I need to install an app?

You do not need to install an app, but we do have apps available if you want to use them. After you have signed up for our service (on this web site) you only need to visit the www.iboxtv.co.uk web site to view the TV service. For customers convenience, we provide an easy-to-use web page that allows quick channel changing, and a TV guide.


(NB: If you are using an Android device, for best results we recommend you install the free iBox app from the Google Play store.)

Will I get the same quality picture on my iPad, Windows 10 PC or Mac, as I would on the Home TV service?

Yes, the same high quality picture is available on iPad, Windows 10 PC or Mac as is available on the Home TV service. Also you can use AirPlay if you have an Apple TV box, to view TV from your iPhone or iPad, on the big screen.

What devices does iBox support today?

For web viewing, iBox supports iPhone, iPad, Macs, Windows 10 PC and Android.


We also have apps available for iPhone, iPad, Android and Apple TV.

Can I pause live TV with iBox?

With iBox you can pause the live TV stream for up to a minute, and still resume from where you paused. If you pause for longer than that, when you resume, the programme will jump forward to the currently live programme. If you are replaying an old programme, you can pause it for as long as you like.

Can I watch the iBox TV service outside of the UK?

We only provide TV service to customers located within the UK.

Can I watch the TV service using wireless broadband from a mobile phone network?

If you have a good quality 3G, 4G or WiMax connection you can watch the TV service. The speed of mobile networks tends to vary quite a lot, which may force your device to drop back to a lower quality stream from time-to-time, but this typically still provides acceptable quality. 3G networks are typically fine for mobile devices. GPRS or Edge networks are not suitable for TV service. We suggest you try the free sample above, to check if your connection is fast enough for our service.

Can I use Windows to watch the iBox TV service?

You can watch iBox TV using the new Edge web browser on Windows 10. Unfortunately we don't support older versions of Windows.